Sorry that you're experiencing this problem. No worries I'll try to help you! Are you able to create projects, but cannot save them? Are you getting an error message? What error message are you getting when you try to open a .story file?
This may not have nothing to do with your trial and it sounds like the file you're trying to access is corrupt. The good thing, there may still be a working version of your project in your temp files if it's previously been edited on your computer. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files.
Also, I found this article about the guidelines to prevent your files to be corrupted. Should be anything else, let's try to repair your story 360.
2 Replies
Hi Rhonda,
Sorry that you're experiencing this problem. No worries I'll try to help you! Are you able to create projects, but cannot save them? Are you getting an error message? What error message are you getting when you try to open a .story file?
This may not have nothing to do with your trial and it sounds like the file you're trying to access is corrupt. The good thing, there may still be a working version of your project in your temp files if it's previously been edited on your computer. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files.
Also, I found this article about the guidelines to prevent your files to be corrupted. Should be anything else, let's try to repair your story 360.
I hope this helps!
Hi Rhonda,
I'm sorry to hear you're running into issues using the Articulate 360 trial! A few questions to narrow down the cause:
This will give us a good start in figuring out why you're unable to open Storyline 360!
This discussion is closed. You can start a new discussion or contact Articulate Support.