Trigger Pane Text Issues

Dec 07, 2018

I am having an issue where the text in triggers covers over itself and makes it hard to read. This is what it looks like.

Any idea of the cause?
It happens when the pane is fixed in the UI and when I pop it out and expand it's size.


16 Replies
Kyle Mullaney

Here are two images of different triggers. These are representative of these triggers builds. But this happens for me on different projects and many trigger panes. I can look and see if there is a theme to when it happens. I know it consistently happens with conditions but not all conditionals.

I will attach the file so you can see if it appears on your system.


Crystal Horn

Thank you Kyle!  I see the same thing when I open your file despite trying to undock the panel, widening it, or deleting and recreating the problematic triggers.  It's definitely difficult to work with triggers that look like that.  When I built a clean file and created triggers similar to yours, using long object names and variables in the conditions, they still looked normal.

I'm sharing your file with our support team so they can do a bit of in-depth testing.  I'm hopeful we can figure out why this is happening.  You'll get an email from them soon!

Ashley Terwilliger-Pollard

Hi Sonya,

Storyline 3 Update 6 would be listed as build 3.6.18134.0. Can you double check that's the build you're using? 

Our team is looking into this issue currently, so we'll keep you posted here once we have more details. Undocking/redocking the trigger panel is the workaround most folks are using or switching to a new slide. 

Kyle Mullaney

I see things have changed. I now occasionally get whole lines of text overlapped but when I pop the trigger pane out the issue clears and I can pop it back in and it remains corrected. It seems like the frequency of the problem have decreased but I cannot confirm that. I will grab a video the next time it happens.

Kyle Mullaney

Well interestingly the very next tigger caused the same problem, this is very frequent now, and opening the variable panel didn't fix it (maybe save vs cancel is different) and there is some other interesting info in there. But the middle part of creating a trigger was a mistake. Sorry.

Ashley Terwilliger-Pollard

Hi all,

Thanks for sharing the detailed information here and helping out team track down this issue. 

I wanted to pop back in here and let you know that the issue where text overlapped in the triggers panel, making it difficult to read, has been fixed in today's update to Storyline 360, build 3.30.19518.0

To install the latest update launch the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Vincent Scoma

Hey all! I have an additional update for you:

We just released the newest version of Storyline 3, Update 7 this morning! This release includes a fix for when the text would overlap in the trigger panel.

The next step is to update Storyline 3  by downloading the latest update here

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.

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