Trigger Pane Text Issues

Hey Kyle,

So sorry you're running into that issue. We've seen other reports of this, but it's been a challenge for us to reproduce it in our own testing. 

Multiple users have said that you can easily fix the overlap by slightly adjusting the width of the trigger pane--have you had success with that on your side?

Thanks for the response but no matter  how I resize the trigger pane the issue is not resolved.

Wow, that's so odd, Kyle!

Can you share a screenshot of that entire trigger? Simply double click the trigger, and take a screenshot of the trigger window that appears. Thanks!

Here are two images of different triggers. These are representative of these triggers builds. But this happens for me on different projects and many trigger panes. I can look and see if there is a theme to when it happens. I know it consistently happens with conditions but not all conditionals.

I will attach the file so you can see if it appears on your system.

Thank you Kyle!  I see the same thing when I open your file despite trying to undock the panel, widening it, or deleting and recreating the problematic triggers.  It's definitely difficult to work with triggers that look like that.  When I built a clean file and created triggers similar to yours, using long object names and variables in the conditions, they still looked normal.

I'm sharing your file with our support team so they can do a bit of in-depth testing.  I'm hopeful we can figure out why this is happening.  You'll get an email from them soon!

Thanks

I'm getting the same issue. I have since I upgraded to the latest version. I have to undock the trigger pane to see the normal text, then any change I make overlaps the text again, so I have to dock it again. This is very clunky.

I'm working with update 6: 3.3.18134.0

Hi Sonya,

Storyline 3 Update 6 would be listed as build 3.6.18134.0. Can you double check that's the build you're using? 

Our team is looking into this issue currently, so we'll keep you posted here once we have more details. Undocking/redocking the trigger panel is the workaround most folks are using or switching to a new slide. 

I see things have changed. I now occasionally get whole lines of text overlapped but when I pop the trigger pane out the issue clears and I can pop it back in and it remains corrected. It seems like the frequency of the problem have decreased but I cannot confirm that. I will grab a video the next time it happens.

Here is a second video of the same thing with a different solution that worked. The cause is not apparently java script triggers.
https://360.articulate.com/review/content/0a418c76-98c8-4d7a-890c-5c86b176f0ce/review

Well interestingly the very next tigger caused the same problem, this is very frequent now, and opening the variable panel didn't fix it (maybe save vs cancel is different) and there is some other interesting info in there. But the middle part of creating a trigger was a mistake. Sorry.
https://360.articulate.com/review/content/1a4ce186-e943-4ec6-826a-35127598c196/review

Thanks for reaching out and sharing what you are running into, Kyle.

You're in the right place to be notified of any updates we have to share on this.

Hi all,

Thanks for sharing the detailed information here and helping out team track down this issue. 

I wanted to pop back in here and let you know that the issue where text overlapped in the triggers panel, making it difficult to read, has been fixed in today's update to Storyline 360, build 3.30.19518.0

To install the latest update launch the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Sounds good. Will update and take a look. Appreciate it.

Kyle

Hey all! I have an additional update for you:

We just released the newest version of Storyline 3, Update 7 this morning! This release includes a fix for when the text would overlap in the trigger panel.

The next step is to update Storyline 3  by downloading the latest update here. 

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.