14 Replies
Noel Read

Hi, I haven't experienced it but from time to time other users have had issues. Try doing a save as of your file and seeing if the new version still has the same issues. Also check if you are up to date with Storyline updates. 

I'd also open a new story to see if it happens with a new story or if it's just this one.

The Articulate support team can assist, and they have a place where you can upload the story in private.

If you are experiencing this issue on new projects as well as this one, you could also try uninstalling Storyline and reinstalling it.

Martin Dean

Hi Leslie

Yes undocking and re-docking does clear the problem as does collapsing and uncollapsing the panel.  This problem does seem more prevalent when moving a trigger up the 'list'.

As I just mentioned to Noel (above), I am using v3.27.18822.0 as later versions have caused Copy and Paste to stop working.

Please let me know if you hear any news on either of the above as I am slowly going crazy here! :-)

Martin Dean

Hi again Leslie

I have a suspicion that this (garbled triggers panel) problem is occurring when there is more than one instance of SL open at any time.

I realised that I had not seen the problem as I was working on one file.  But it reared its ugly head again and I had recently opened another file in a separate instance.

I closed both and re-started SL and the problem has not (so far) manifested itself in the single file I have open.

I guess the resources of Windows must get stretched when there is more than one copy of a programme open?

Ashley Terwilliger

Happy to let you know that update Vincent mentioned is ready today! 

You'll find a fix for the issue where text overlapped in the triggers panel, making it difficult to read, today's update to Storyline 360, build 3.30.19518.0

To install the latest update launch the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Ashley Terwilliger

Hi Tom,

Not to worry - all bug fixes released in Storyline 360 will make their way into the next update of Storyline 3. Our team is finishing up some final checks and tweaks on that update, and it's currently looking like we'll be ready to roll that out mid-September. Once we know for sure, we'll pop back into these discussions to share! 

Vincent Scoma

Hey Tom! I have some news to share! 

We just released the newest version of Storyline 3, Update 7 this morning! This release includes a fix for when the text would overlap in the trigger panel.

The next step is to update Storyline 3  by downloading the latest update here

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.

Ren Gomez

Hi Martin,

I just wanted to follow-up here and let you know we released another update for Articulate 360. It includes a few important fixes that you'll see in the release notes here.

The issue you were running into where the copying and pasting features in the Storyline editor sometimes stopped working has been corrected as well.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here!