13 Replies
Ashley Terwilliger

Hi Liz,

I haven't run into that myself, so I'm curious to know a bit more about the steps you go through so that I can try and recreate it. Can you share a bit more detail here?

Also, if you're about to take a Peek of the problem that would help! You can include the "Share" link here in your reply!  

And, you said the latest update so I wanted to confirm you're using Build 3.17.16188.0?  You can check by going to the "Help" Tab -> "About Articulate Storyline".

Alyssa Gomez

Hello, Yana!

This issue has been a tough one for our team to nail down! We've tried to reproduce the problem, but so far we've had no luck. 

If you happen to catch Storyline doing it again, could you record a Peek for us? That would help our product team get a better idea of exactly what's happening. 


Leslie McKerchie

Hi Joe,

Thanks for reaching out and letting us know that you are running into a similar issue.

I do not have an update to share on this issue, but it is still open with our team, and we will be sure to post updates here as we have them.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Workarounds listed:

  • Undock and re-dock the trigger panel.
Ashley Terwilliger

Hi Teresa, 

I wanted to pop back in here and let you know that the issue where text overlapped in the triggers panel, making it difficult to read, has been fixed in today's update to Storyline 360, build 3.30.19518.0

To install the latest update launch the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.