Triggers and States stop working

Can you provide a screenshot of the triggers on the slide(s)?

Is this ok?

Thanks for that image, Nicole.

It looks like you have items set to appear and changing the state at the same time, but both would not be necessary.

I am concerned since you're having some overall issues with the software as well. I'm curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

If you need us to take a look, then with your permission, please share your .story file so we can investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Agreed; it appears that the triggers are set to have objects change to hidden and normal at the same time they are appearing/disappearing in the timeline. I'm also noticing that some of your objects seem to be hidden (the eye icon to the left of the objects is greyed out).

I'd try a few things:

• make sure all of the "eyes" are showing as visible for all objects in the timeline
• delete all of the triggers and instead use the animations tab to have objects fade in and out when they appear/disappear from the timeline if you'd like them to ease in and out

Thanks for getting back to me.

I'll attempt a new course. If it persists I'll try the repair option and take it from there.

Sounds great, Nicole.

You know where to find us if you need us :)

I re-installed storyline and everything is working perfectly again. Thanks :)

So glad to hear it, Nicole. I appreciate you popping back in to share an update with the community.