Triggers not responding
Jun 24, 2019
Hi,
I am trying to put together a module of 25 chapters. I am using the next and previous button to move between the chapters. By using the trigger wizards , I have assigned the action the slide should move to when the user clicks the previous and the next buttons. While I am able to manage the flow of most of the chapters. I see around 5 chapters don't follow the triggers. I have double checked the sequence under "Menu" in the player. It looks perfect. However on previewing the entire project the 5 chapters I mentioned above do not flow as per the assigned trigger. How can I fix this. It's kind of urgent. Please help.
6 Replies
First thing, i would try to delete and rebuild the trigger.
Thanks for the suggestion, Dario. I just tried that. It still doesn't work.
Hi, I would open a new story and import our original story into it and then see how it performs. if this doesn't help then you might want to contact support and upload to their private area so they can check it for you. If the info is not of a sensitive nature then upload it here and I'll take a look for you.
Hi Manisha,
It looks like Dario and Noel have popped in to assist you here.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi All,
Thank you for your suggestions. I ended up deleting all the trigger commands and redid the whole thing. Since these were over 25 chapters It took a while but I am glad that it finally worked. Thanks again for all your help.
Manisha
Glad to hear you're back up and running, Manisha! If you get stuck again, please let us know or reach out to our Support Team.
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