I am facing a weird situation. Please see the attachment. I have many items in my triggers panel but it appears in one line. I am unable to see all of them one below the other. It is frustrating. Pls help.
Thank you for the help Wendy. It is fine after I re installed SL again. Now I have a query though. I have a Q slide that has a main Q with around 5-6 sub questions related to the main Q. All this is in one Q itself. Each sub Q is an entry field that the learner has to type. I went through the multiple blanks in one slide video and created this. However, In my case I want each blank that is entered correctly to be given marks.
For example,
5. Refer to the periodic table to answer the following questions
a) Which element has an atomic number of 7?
b) What is the atomic weight of this element?
c) How many protons does this element have?
d) How many neutrons does this element have?
Is it possible to give 1 mark each to the correct answer entered?
I am having the same issue as the initial post. The first time it happened, the process of uninstall / repair / reinstall fixed the problem. That was yesterday. Today, when I opened the program it was back to the "collapsed" list, as shown above and in my attachment. Today, the process of uninstall / repair / reinstall did not work. You'll see that I don't even have scroll bars this time. I cannot open any triggers in that file, at all. I do have scrollbars in other files I opened to test, but I can only see the one line, Player Triggers, just like the original poster (Sajna).
Sorry to hear that you ran into difficulty with this as well and that a repair did not assist. Do you experience this issue in any file that you work with or just this particular file? Do you have a .story file that you'd like us to take a look at? Are you working locally with the software and projects?
Thank you for your prompt reply! I had a colleague open one of the files in her instance of SL2 and the file is fine. For me, the problem is there with every file I open. But here's the weird thing... uninstall/repair/reinstall doesn't affect it, rebooting doesn't affect it, but opening and closing SL2 a bunch of times will eventually bring the panels back! I do mean a bunch of times, too, like 6-8 before it works. Annoying though it is to have to open/close that many times, it's much better than uninstall/reinstall every time it happens so I can live with it. I am also going to explore display driver updates, disk cleanup, etc in case there's something else going on.
I'm sorry to hear you've done so much troubleshooting for this issue and still haven't found a solution - I know that's frustrating. At this stage I would recommend reaching out to our Support Engineers directly so they can investigate the issue and find a solution as quickly as possible. If you do contact the team, please share your case number here, and I will follow along with your case, as well!
Are you also on the latest update of Storyline 2 Update 11? That could be the difference between your set up and that of your colleague. Do you often leave Storyline open and running in the background? If you'd like to work with our Support Engineers they can help check for anything else on your system.
I am on 11 but don't know about my colleague -- good point, I will check on that. As far as leaving Storyline open in the background, no, not really, but often I have another resource hog open such as Photoshop or Illustrator. That too is a good point. I should be more diligent about closing them when done. Thanks Ashley!
16 Replies
Hi Sajna - no attachment.
But have you tried clicking the View > Redock all panes option or the collapse/expand icons in the top of the trigger panel
Oh!!! no attachment. I will attach again.... I did all that Wendy...
Looks like you might have a resourcing issue...trying closing down all other programs and SL, reboot and then just open up SL see if that works.
I restarted my system and it is still the same :(
do you want to upload the story file and I will see if it the same on my system?
I checked in my colleague's PC and I can see all the triggers in the triggers panel....Now I wonder what happened in mine.
Check out these links
Erratic behaviour SL2
https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2
Repair SL2
https://www.articulate.com/support/storyline-2/how-to-repair-articulate-storyline-sl2
Thank you for the help Wendy. It is fine after I re installed SL again. Now I have a query though. I have a Q slide that has a main Q with around 5-6 sub questions related to the main Q. All this is in one Q itself. Each sub Q is an entry field that the learner has to type. I went through the multiple blanks in one slide video and created this. However, In my case I want each blank that is entered correctly to be given marks.
For example,
5. Refer to the periodic table to answer the following questions
a) Which element has an atomic number of 7?
b) What is the atomic weight of this element?
c) How many protons does this element have?
d) How many neutrons does this element have?
Is it possible to give 1 mark each to the correct answer entered?
Hi Sajna
this is a post from a few months ago but it looks like its not a SL option.
https://community.articulate.com/discussions/articulate-storyline/partial-scoring-on-pick-many-freeform
How have you created the Q slide?
I am having the same issue as the initial post. The first time it happened, the process of uninstall / repair / reinstall fixed the problem. That was yesterday. Today, when I opened the program it was back to the "collapsed" list, as shown above and in my attachment. Today, the process of uninstall / repair / reinstall did not work. You'll see that I don't even have scroll bars this time. I cannot open any triggers in that file, at all. I do have scrollbars in other files I opened to test, but I can only see the one line, Player Triggers, just like the original poster (Sajna).
Does anyone have any suggestions for me?
Hi Cheryl!
Sorry to hear that you ran into difficulty with this as well and that a repair did not assist. Do you experience this issue in any file that you work with or just this particular file? Do you have a .story file that you'd like us to take a look at? Are you working locally with the software and projects?
Hi Leslie,
Thank you for your prompt reply! I had a colleague open one of the files in her instance of SL2 and the file is fine. For me, the problem is there with every file I open. But here's the weird thing... uninstall/repair/reinstall doesn't affect it, rebooting doesn't affect it, but opening and closing SL2 a bunch of times will eventually bring the panels back! I do mean a bunch of times, too, like 6-8 before it works. Annoying though it is to have to open/close that many times, it's much better than uninstall/reinstall every time it happens so I can live with it. I am also going to explore display driver updates, disk cleanup, etc in case there's something else going on.
Hi there Cheryl,
I'm sorry to hear you've done so much troubleshooting for this issue and still haven't found a solution - I know that's frustrating. At this stage I would recommend reaching out to our Support Engineers directly so they can investigate the issue and find a solution as quickly as possible. If you do contact the team, please share your case number here, and I will follow along with your case, as well!
Hi Cheryl,
Are you also on the latest update of Storyline 2 Update 11? That could be the difference between your set up and that of your colleague. Do you often leave Storyline open and running in the background? If you'd like to work with our Support Engineers they can help check for anything else on your system.
I am on 11 but don't know about my colleague -- good point, I will check on that. As far as leaving Storyline open in the background, no, not really, but often I have another resource hog open such as Photoshop or Illustrator. That too is a good point. I should be more diligent about closing them when done. Thanks Ashley!
Keep us posted Cheryl!
This discussion is closed. You can start a new discussion or contact Articulate Support.