Triggers set in Update 3 not working after update to Update 4

Hi,

I am very disappointed and frustrated that the triggers I set when my storyline version is Update 3 no longer work after I update the storyline to Update 4. 

I tried to delete and re-input the same triggers again and it still doesn't work. Therefore, I put another type of trigger and problem A comes out, and after some adjustment, problem A was solved but problem B comes out, then afterwards after problem B was solved, problem C comes out! It's like endless!

Did anyone encounter this problem? Is there a private link which I can share my file for analysis as the file is company's property.

HELP!! URGENT!!

Thanks and regards,

Emalyn

8 Replies
Ashley Terwilliger

Hi Emalyn,

I also haven't seen this and as Phil mentioned, it may be best to take a look at your file. To share an item privately, you could either send it as a private message if you wanted Phil to see it specifically, or if you wanted our team to take a look at it, you're always welcome to share items here. 

Emalyn Lim

Hi,

Apologies for the late reply. Was on leave for a long period. 

Regarding the issue, I try to recreate the issue but it seems to work fine for now which is weird.

Anyway, if this issue occur again, I'll definitely quickly upload the file here.

Thanks all for the patience.

Cheers,

Emalyn

Emalyn Lim

Hi,

I'm facing the trouble again. This time I figure out how to execute the weird behavior. I have attached the file, a slide from my project.

Phase 1: You have to click the headlines on the right at the newspaper then drag the strip of paper that pops up on the left at the board to either "Macroeconomics or Microeconomics".

Phase 2: You will have to drag all 8 options to the drop area then only you can click on SUBMIT button.

Phase 3: Whether the feedback is correct or incorrect, you may click on the strip of the paper and further information will show up as a speech bubble pointing to related paper strip.

Problem: Initially when without any touch on in the slide and preview it looks fine. But when I try to edit or even just delete some text in one of the speech bubbles NORMAL state in Phase 3, and then preview again, then go through all the phases up until Phase 3, the speech bubble appear to be weirdly behaving like when I click on "Fall..." (bubble appear) then when I click on "Used car..." (Fall's bubble disappear so as Used car's bubble which is supposingly Fall's bubble disappear and Used car's bubble appear, vice versa).

Besides that, even when I UNDO all the editing I did to the very initial point where the slide is untouched, at preview the bugs coming out to play again. Its quite frustrating though reapplying the trigger and the other methods I tried which did not work at all.

FYI: The below are the correct answers.

Macroeconomics: 

  • Singapore...
  • China...
  • Bernanke...
  • UK...

Microeconomics:

  • Fall in prices...
  • Used car prices...
  • Intel CEO...
  • Reprieve for...

Hope this can help catch the bugs. Been cracking head to solve this though

Thanks and regards,

Emalyn

Ashley Terwilliger

Hi Emalyn,

Thanks for including the file here and describing the behavior. I tested the file a number of times, after making edits, and before making edits, and each time I previewed it I saw the correct "text bubble" during phase 3, and they appeared individually as seems to be the expected behavior. I'm not able to replicate what you're describing, which since it seems to work intermittently for you, I'd suggest that you check the following things in relation to your Storyline file: 

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

Additionally, if there is some odd behavior in your Storyline file, I'd suggest importing it into a new Storyline file to see if that resolves the issue on your end. Additionally it may benefit you to conduct a repair of Storyline. 

Emalyn Lim

Hi Ashley,

I did try importing into a new storyline file but it is still the same.

By the way the edits you did is in incorrect layer or correct layer. I'm facing the issue when I edit n check in incorrect layer.

Could it possibly be different computer issue? For example sometimes it works fine at my computer today but it does not work at my colleague's computer and the next few days, mine doesn't work either. 

But I'll try to repair the storyline and see how this goes.

Thanks!

Emalyn

Ashley Terwilliger

Hi Emalyn,

How are you transferring the .story file from one computer to another? You'll want to follow this recommended workflow for collaborating on files with colleagues. 

I also tried making an edit to the "incorrect" layer as you mentioned, and didn't experience the odd behavior in preview after that edit either. Since you mentioned sharing the file between computers and with your colleague I would suspect there may have been some issues if you weren't following the workflow mentioned. If the import did not change the behavior, it's possible the Storyline file has become corrupted, and unfortunately file corruption is not something reversible.