I've been trying, without luck, to publish a Storyline 360 course so that, once loaded in the LMS, the course opens in Edge, Chrome, and IE. It either opens in IE or it opens in Chrome and Edge, not all three. We have customers who use all three, and so we really need a file that will open in all three!
By not opening in all three, what do you mean? That when the user clicks on it, it always opens in the same browser, without giving you a choice? Or do you mean you have a choice, and if you choose IE (or chrome or Edge) you get an error message?
Our users may be accessing the course in any of the three browsers. We want the course to open regardless of whether the learner is clicking the link in a Chrome, IE, or Edge browser. We can get it to open in Chrome and Edge, but not IE, or we can get it to open in IE, but not Chrome or Edge. We really need learners to be able to access the course regardless of what browser they are using. The learner doesn't get an error message when the course fails to load in a given browser: they just see a blank screen.
What do you mean by "We can get it to open in Chrome and Edge, but not IE, or we can get it to open in IE, but not Chrome or Edge." Are you publishing the course differently for the browsers?
I'm doing a single published output, and I've tried all the different outputs for publishing (HTML5, HTML5 with Flash backup, Flash with HTML5 backup, Flash, etc). I'll test one output, HTML5 for example, and it will not open in all browsers. I can't find a publish option that will allow the file to open when attempted in all three browsers.
Hi is anyone experiencing problems still getting courses to run on Edge..? specific problems stem from the next button failing to function . This functionality is fine on Chrome
Many thanks for your reply and the offer of assistance , the problem has been worked out .
I removed the hover states on the buttons (I was using this state to prompt the user to advance with a tool-tip) replacing the tool tip instruction on the normal state and switch instead from disabled to normal button states helped . Also publishing in the modern player seemed to help. thanks again.
Glad to hear you were able to get it sorted! Thanks for popping back in here to let me know, and feel free to reach out to us anytime if you run into further issues!
15 Replies
Hey Lauren
which LMS are you using. Folks might be able to offer a solution if you let them know.
It's actually a homegrown LMS that's Access based. Yes. Access based. :/
By not opening in all three, what do you mean? That when the user clicks on it, it always opens in the same browser, without giving you a choice? Or do you mean you have a choice, and if you choose IE (or chrome or Edge) you get an error message?
Our users may be accessing the course in any of the three browsers. We want the course to open regardless of whether the learner is clicking the link in a Chrome, IE, or Edge browser. We can get it to open in Chrome and Edge, but not IE, or we can get it to open in IE, but not Chrome or Edge. We really need learners to be able to access the course regardless of what browser they are using. The learner doesn't get an error message when the course fails to load in a given browser: they just see a blank screen.
Hi Lauren
have you confirmed they are using a supported browser to view the published content?
Hi Lauren,
What do you mean by "We can get it to open in Chrome and Edge, but not IE, or we can get it to open in IE, but not Chrome or Edge." Are you publishing the course differently for the browsers?
Yes. Supported browsers are in use.
I'm doing a single published output, and I've tried all the different outputs for publishing (HTML5, HTML5 with Flash backup, Flash with HTML5 backup, Flash, etc). I'll test one output, HTML5 for example, and it will not open in all browsers. I can't find a publish option that will allow the file to open when attempted in all three browsers.
HTML5 should run in all three (IE11 minimum). Can you post your source?
Lauren--how did you resolve your issue? I'm experiencing the same problem.
Hi Annette,
I don't see where we heard back from Lauren, but if you can share more details about what you're running into I'd love to help. Can you let us know:
Hi is anyone experiencing problems still getting courses to run on Edge..? specific problems stem from the next button failing to function . This functionality is fine on Chrome
Hi Ed,
I'm sorry to hear you're next buttons aren't functioning as expected! Did you publish your course to the web or an LMS?
Our support team would be happy to take a look at your file and help troubleshoot. Feel free to share your .story file using the link below!
Share your file here.
Hi Ren,
Many thanks for your reply and the offer of assistance , the problem has been worked out .
I removed the hover states on the buttons (I was using this state to prompt the user to advance with a tool-tip) replacing the tool tip instruction on the normal state and switch instead from disabled to normal button states helped . Also publishing in the modern player seemed to help. thanks again.
Hi Ed,
Glad to hear you were able to get it sorted! Thanks for popping back in here to let me know, and feel free to reach out to us anytime if you run into further issues!
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