Trouble Updating Articulate 360

I am not getting notifications in my dashboard for the updates, nor can I search for updates.  When I troubleshoot, below is the output from the status section.  We have a team license for 5 people.  I am the administrator for the licenses.  I am the only person having this issue.  My entire team is on-site at the company headquarters, I am using VPN.  Do you know what I can do to fix my problem? Please advise so I can contact my internal IS support. 

User Authentication: Untested
Authentication (https://api.articulate.com/auth/oauth/ro): Failure; Could not connect to *Authentication*: Request timed out;
Profile (https://api.articulate.com/profile): Failure; Could not connect to *Profile*: Request timed out;
Desktop Apps and Updates: Untested
Desktop Apps and Updates (https://api.articulate.com/products): Failure; Could not connect to *Desktop Apps and Updates*: Request timed out;
360 Synchronization (): Failure; Could not sync with Articulate 360 (see log for details);
Content Library Characters: Untested
Characters (https://api.articulate.com/content-pass/characters): Failure; Could not connect to *Characters*: Request timed out;
Content Library Images: Untested
Content Library Images (https://api.articulate.com/content-library/images): Failure; Could not connect to *Content Library Images*: Request timed out;
Content Library Templates: Untested
Templates (https://api.articulate.com/content-pass/templates): Failure; Could not connect to *Templates*: Request timed out;
Team Slides: Untested
Team Folders (https://api.articulate.com/team-slides/folders): Failure; Could not connect to *Team Folders*: Request timed out;
Team Profiles (https://api.articulate.com/public/profiles): Failure; Could not connect to *Team Profiles*: Request timed out;
Team Projects (https://api.articulate.com/team-slides/templates): Failure; Could not connect to *Team Projects*: Request timed out;
Publish to Articulate 360: Untested
Review Items (https://api.articulate.com/review/items): Failure; Could not connect to *Review Items*: Request timed out; 

3 Replies
Elizabeth Pawlicki

Hi Lynn!  I'm sorry to hear you're having trouble getting the Articulate 360 updates!

Can you check with your IT staff and have them ensure that: 

  • Port 443 must be open
  • Articulate.com is allowed to access the resources included with your Articulate 360 subscription

For complete access to all things Articulate 360, ask your IT staff to allowlist the domains in this article: https://www.articulate.com/support/article/Articulate-360-Network-Endpoints