Trouble with the eyedropper tool while changing the fill of a button

Is this an issue that anyone else has experienced? I can change the fill of the newly inserted button if I just pick a color, but if I want to use the eyedropper to select a specific color already on the slide, Storyline crashes and I have to do a forced quit. Is my computer perhaps missing something that the eyedropper requires to function? Like some helper app? Thanks for any help you can give!

Janet

 

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