11 Replies
Alyssa Gomez

Sorry you ran into that error, Carley. Is your file saved to your local hard drive, or is it on a network drive? 

There are a couple of things you can try:

If you're still getting stuck, send the file to our Support Engineers here, and we'll try a few things from our side! 

Katie Gokhshteyn

Welcome, Lise! Sorry for the trouble – you've come to the right place for help. 

If you see the "Locked by Another Process" message, Alyssa shared these great initial troubleshooting steps for us to explore. Have you had a chance to see if any of those pointers helped resolve that error? 🤞

If so and you're still at this roadblock, would you mind sharing the .story file with our Support team so we can dig deeper? You can share it privately with the team by using this upload link. They'll give it a test, and will delete it after troubleshooting.

Janelle Young

I just had this same thing happen.  SL started running VERY slow and eventually I had to 'end task' because it was not responding in my Task Manager.  I've copied the temp file to my desk top and changed the file extension to .story.  I cannot open that file because it says it's corrupt. 

I've now tried to import that file into an existing SL file only to get this error.  How can I recover this file? 

I have lost so much work with this file.  SL has continually crashed on me throughout this project.  I am so angry and I've wasted so much time working with this software.