Troubleshooting Guide for Markers.....?

Hi!

Could you share a bit about what you are having trouble with and perhaps we would be able to assist. There is not a general troubleshooting guide for markers.

Hi Leslie,

I was wondering how I can set the margins for text within a marker and also change the formatting, i.e. no need for the title etc.

Thank you

Hi Jo - Great question and thanks for the image for a visual aid. You should be able to adjust the size of your marker text box as needed as well as utilize it without a title. I recorded a quick Peek video here to demonstrate this. Hope it helps!

Well my marker question (using A360) ...

I am working on a project labeling a microscope. Because there are so many items the SME wants to categorize the labels based on function (e.g. focuses the specimen). I have created a base layer of the microscope (no markers) and then created layers for each category with the associated marker (using the base layer image, only the markers with their associated labels and additional information reside on the slide layer). 

My problem is that when I preview the slide sometimes all the labels are hidden and students need to hover over the marker to see the label and then click to see the additional information. This is the functionally I want. but on some of the layers (not all) one of the markers displays its label without hovering. The slide layer shows, the label shows.

So annoying and I haven't been able to figure out why. I am hoping this is a simple (even obvious fix but I keep banging my head against it).

Any ideas?

Thanks,

Jen

Hi Jen,

Thanks for reaching out and sharing what you are working on.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Happy to share the offending slide here. I have just included the one slide as the rest of the project isn't relevant.

The markers are on slide layers which are shown when users click on the coloured rectangles. You might notice for some of the layers one of the markers displays its information before users hover over it (on open layer) while on others no information appears until the user hovers. My preference is for the latter. I did notice that sometimes when I return to the offending layer, the marker is behaving. The kind of thing that drives you crazy...

Thanks for taking a look,
Jen

I found that there is always one marker that opens in the hover state. If you click another rectangle without clicking on the layer, then one is open on the second layer. In, fact, if you work up up from the bottom, the first three layers have an open marker.

I wonder if they act that way when published? I also suspect some sort of bug, since they don't act that way on the second visit, and only on the first or second layer, regardless of which is visited first.

At any rate, I created a blank layer that is shown when the slide timeline starts, and which hides itself when its own timeline starts. That seems to fix things.

What a clever work around, thanks! What made you think to try that? I will try your “fix” out tomorrow. BTW It does happen when published.

When you say it’s a bug what does that mean in terms of future use? Is It just one of those things to add to the list of things to think about when having a root canal or stranded on a desert island? Do you find that certain objects in SL are buggier than others?

Thank you so much for your excellent support,
Jen

So I think I tried your fix but I am still seeing the same behaviour.

1. I created a blank layer which I show when the base slide timeline starts.
2. On the slide layer (blank) I created a trigger that closed it (the blank layer) when its timeline starts.
3. To test, I clicked on the first rectangle and I still see the marker information on showing the layer (not on hover as expected).

Is this what you meant? Can you share back your solution file so I can compare?

Thank you again for the great support!
Jen

Hi Walk,

I was responding from my email and now I see that you did include your file. Thank you for that. i will take a look now and see if I can replicate your fix.

Jen

Hi Walt,

Sorry to be a pest. I previewed your story file and still get the same result as I did before, the marker still showing its content without the user hovering over the marker (on open layer). The fix didn't work for me. :(

Sorry it didn't work. I did think at the time that it seemed suspiciously easy.

I think it is time to contact support with a bug report:  https://articulate.com/support/contact 

Okay, thanks so much for your help. I really appreciate it!
Jen

Hey guess what, another marker issue. This time, I am working on a different project, and now when I preview (or publish) the markers don't show anything on hover, Working in A360.

Here are the Marker settings I am using settings  

In the project they look fine

and next published (not previewed) 

link to review site: https://360.articulate.com/review/content/7ed8dae5-12cc-42f7-bbf8-578ffe95a735/review

My hope is just that I am missing something obvious.  I greatly appreciate this community and its members for such great support,

Jen

Hi Leslie,

I have a new marker question (bottom on this thread) issue that I wonder if you have any idea. I’m not sure if I should post somewhere else.

thanks so much for any idea or tips where I might look for a so,union.

Jen

Hi Jennifer,

Thank you for reaching out and sharing what you are experiencing with the markers in your project file.

I am able to see the same behavior and have opened a support case on your behalf so that one of our support engineers can take a closer look. You should be hearing from someone soon.

Thank you SO much!