Troubleshooting in published for web
Jul 17, 2013
I have a project that is up for review. It is located on a local server where many people can access and go through it for critique.
While many people are able to go through the entire project without any problems, some are encountering black screens.
1. Screen goes to black on an mp4 file. When the user clicks the "Start" button, it is supposed to automatically begin an mp4 video. Instead it is a black screen within the storyline player. When the user begins, the video continues for 40 seconds then goes black again. Then when the user clicks the black screen again, it starts the video from the beginning until it goes black again.
2. Another user was able to get through a large portion of the presentation (including a flash file), but was greeted with a black screen and message saying "movie not loaded". There was no prompting or clicking. I believe the error slide is an interactive .swf file.
Any insight? Thanks, folks!