Try Mode

Hi Sheri!

Quick question - What are your revisiting settings for the slides in the Try Mode interaction? Have you tried setting these to "Reset to initial state"? That should allow the slides to start from the beginning of the timeline and clear their responses.

Let me know if that works for you.

Thanks!

It was set to automatically decide.  I will change the setting.

Thanks.

Ok, I tried that, but the slides didn't reset.

Hi Sheri,

Are you able to share the .STORY file here, or privately, so we can take a look at what's going on?

Thanks!

I sent it privately.

Thanks.

Hi Sheri!

I was checking on your support case this morning and I see that John requested some additional information from you. I just wanted to make sure that you've received his message.

If you haven't seen it yet, please try checking your email's spam folder or filters. You may also want to add support@articulate.com to your safe senders list. If you're still unable to find the email, please let me know and I'll ask John to send it out again.

If you have received the email, and the issue is resolved, please let me know so I can keep John updated. If the problem isn't resolved, and you've received the email, please respond to John so we can continue working with you.

Thanks!

Hi,

I haven't see teh email yet.  I checked my spam as well.  Could you have him forward it again.

Thanks!

Hi Sheri,

Sure thing!

I'll let him know right away and check in on the case later in the day to make sure you've received it.

Thanks!

Hi Sheri,

I got your other message with your email address and I checked the case again this morning. Looks like we are sending it to snelson@agfirst.com and John sent out another message yesterday afternoon.

Have you seen it yet? If not, maybe we could try a different email address?

Thanks!