Trying to Create Step-by-Step video but system crashes

Hello folks!

I have been working on a series of videos recorded in Storyline 2.  I have been creating both a View It Mode and a Try IT mode for each ones.  Out of 8 videos recorded, two of them allow the creation of the Try It mode, but when trying to create a View mode version of the same it crashes somewhere midway and stops generating the View It video.  The other six videos all work and allow both modes to be created.  Any ideas what may be causing this unusual error?

6 Replies
Christie Pollick

Hi, Wilson -- So sorry for your troubles! Please double check this info on Storyline Step-By-Step Slides: View, Try and Test Mode, and also please see here for details on Unexpected or Erratic Behavior in SL2. You may want to run through the repair steps in #2 and let us know if you experience improvement. Please say the word if you need more help! :)

Wilson Santiago

Thanks for the response Christie.  I actually gave the file to a coworker who tried the same function and in both cases the process crashed at the same point in the conversion on both computers.  I suspect the problem is in the recording since all the other six videos did work fine.

Christie Pollick

Hi, Wilson -- Many thanks for your reply, and it would be great if we could check out your file itself, if possible. Options to share include: uploading it here in the thread so others in the community can chime in to assist. All you'd need to do is click on the grey ADD ATTACHMENT button in the bottom left of the reply box and upload from there. 

You may also send your file for private offline review by myself or one of the other moderators here in the community by using this form.

OR, if you would prefer to work directly with a member of our Support Engineering Team, here is the form you would need. The choice is yours! :)