Trying to View Video In Published Course

Dec 10, 2015

I've published a course (mostly video) and am not able to view the video on any mobile device (iPhone, Android phone, iPad). It will open in a new tab, but when I play it, it’s a blank screen. You can see the progress bar on the bottom moving, which indicates that it’s loading/playing, but it’s stays completely blank. 

When I published it, I published for HTML5 and Mobile Devices.  In addition I checked the following boxes:

Include HTML5 Output

Use Articluate Mobile Player for iOS or Android

Allow downloading for offline viewing

LMS Options: Scorm 1.2

What do I need to do differently to make this work?

Thank you,






4 Replies
Christie Pollick

Hi, Jamie -- Thanks for confirming that you are following the proper steps for mobile devices. Can you please also confirm that you are experiencing this behavior when you test your course in the intended environment, as well? 

If possible, I'd like to take a look at your file to do some testing and check things out on my end. Please use the ADD ATTACHMENT button in the bottom left of the reply box to browse for your file. Thanks!

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