Uhandled Exception when opening Storyline

After recording my screen and inserting slides as a Try It exercise, Storyline froze. I closed the program and now every time I open that Storyline file I get an Unhandled Exception error message. Any other Storyline file opens appropriately. What can I do to try to save the contents in that file as I have a week's worth of work in it?

3 Replies
Ashley Terwilliger-Pollard

Hi Sarah,

You'll want to confirm that you're adhering the the following guidelines for working within Storyline:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

I'd also recommend implementing a back up method, as Storyline does not save automatically.