I am trying to grab a screenshot in SL3 using the Insert>Picture>Screenshot option. But when I open the dialog to choose which open window to grab, some of them are black. Specifically, Chrome, IE, and parts of Outlook. See the attached image.
If I choose one of them to add, all I get is a big black rectangle.
Any ideas? Is there some security setting on my computer that might be restricting this? Or in Storyline itself?
I checked in on your case this morning and just wanted to pop in with an update here for anyone who may be following along.
This issue has been reported to our Quality Assurance team for investigation as a possible bug in Storyline 3. Currently, the suggested workaround is to Insert > Picture > Screenshot > Screen clippings or you could also do Insert > Picture > Picture From File if the screenshot is already saved.
Thank you so much for reporting this to us and for hanging in there while we investigate. As soon as I have any news to share, I'll be sure to update in this thread as well!
Has this issue been resolved? I have just downloaded and purchased Storyline 3 and I am still getting the same issue. In addition, there are some weird offset with black background when doing a screen recording.
This is still an issue in Storyline 3, but it seems to work normally in Storyline 360. We have an update scheduled for Storyline 3 in the next few weeks, so I'll look to see how it's working there as that update includes all the same bug fixes already release in Storyline 360.
I'll let you know here as soon as I can if this will be included in that update, and once that update is ready we'll share here too.
9 Replies
Hey Christopher,
That's an odd one! Thanks for including that screenshot here. Let's get that working for you.
First, I have a few questions to help pinpoint what's causing this:
Keep me posted! ☺️
Hi-
Thanks for checking in.
1. This happens both locally and using a network drive.
2. I am not using a dual monitor. It happens right on my laptop monitor.
3. I'm not working in a virtual machine. I'm using a Dell laptop.
4. As far as I can tell, it meets the minimum standards.
Thanks
Thanks for those details, Christopher!
Based on what you've described, I'd go ahead and run this simple repair to see if that does the trick. Then when you're testing it out, make sure that you're working locally.
Let me know how it goes!
I'm still getting a black box.
Hey Christopher,
Darn! Sorry you're still seeing that, thanks for letting me know.
I went ahead and opened a case for you with our Support Engineers to investigate this closer with you directly.
They'll be reaching out to you via email, so keep an eye out for an email from support@articulate.com ☺️
I got the email and case#. Thanks
Hey Christopher!
I checked in on your case this morning and just wanted to pop in with an update here for anyone who may be following along.
This issue has been reported to our Quality Assurance team for investigation as a possible bug in Storyline 3. Currently, the suggested workaround is to Insert > Picture > Screenshot > Screen clippings or you could also do Insert > Picture > Picture From File if the screenshot is already saved.
Thank you so much for reporting this to us and for hanging in there while we investigate. As soon as I have any news to share, I'll be sure to update in this thread as well!
Has this issue been resolved? I have just downloaded and purchased Storyline 3 and I am still getting the same issue. In addition, there are some weird offset with black background when doing a screen recording.
Hi Michael,
This is still an issue in Storyline 3, but it seems to work normally in Storyline 360. We have an update scheduled for Storyline 3 in the next few weeks, so I'll look to see how it's working there as that update includes all the same bug fixes already release in Storyline 360.
I'll let you know here as soon as I can if this will be included in that update, and once that update is ready we'll share here too.
This discussion is closed. You can start a new discussion or contact Articulate Support.