Unable to download Storyline

Hi,

I just got a new computer and am trying to download the trial version so that I can get Storyline back.  From there I can open, enter my key and info, and register it.

However I go to the download link, try to log in using my Articulate credentials and am told my account is not active.  It provides a link to have an email sent to my ID.  I click that.

After that, nothing happens.  I have tried several times but am not receiving any emails from Articulate, so I can't download it.

Any suggestions?

Thanks

P.S.  Also need to re-install Studio 9.  Can I even get that now with the new version out?

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