It seems I am unable to download Storyline and updates even as an administrator where it keeps coming up install failed error code 80070005.
Access denied, your antivirus software maybe blocking installation. Temporarily disable it and install again.
I have temporarily disabled the antivirus and done other troubleshooting steps yet it still comes up with same message. Can you please assist with this issue as it seems to be on your end and not local IT.
Thanks for reaching out and sharing the trouble that you're running into with your installation.
It sounds like you've taken a few troubleshooting steps already so I've opened up a support case on your behalf so that you can work 1:1 with one of our support engineers directly.
We have the same problem. Exact same message. Do I just need to put in a support call? It's for another user and I don't have the serial number. I have the Storyline 1 license number we used to upgrade to Storyline 3.
You nailed it. I see that you've already contacted our support team and it looks like Darwin is already taking a look, so you should be hearing from someone soon.
3 Replies
Hello Nicola and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing the trouble that you're running into with your installation.
It sounds like you've taken a few troubleshooting steps already so I've opened up a support case on your behalf so that you can work 1:1 with one of our support engineers directly.
You should be hearing from someone soon.
We have the same problem. Exact same message. Do I just need to put in a support call? It's for another user and I don't have the serial number. I have the Storyline 1 license number we used to upgrade to Storyline 3.
Hey Scott,
You nailed it. I see that you've already contacted our support team and it looks like Darwin is already taking a look, so you should be hearing from someone soon.