Unable to download update Articulate Storyline


I lost a week by trying to download your newest nobody asked for it update. Why can't you give the option to work with a non-updated version??? It is REALLY frustrating.

I have tried all troubleshooting tips (which were not at all helpful) and still does not download. I have lost today only 2 hours trying.

1 Reply
Leslie McKerchie

Hello Nora and welcome to E-Learning Heroes :)

I'm glad you finally reached out for some assistance. Sorry to hear that you waited a week to do so. I just wanted to mention that you can always reach out and work directly with our support team here if needed for any reason.

Now, about your issues updating.

The errors we've seen users run into and how to solve them are in this documentation.

You can launch the Articulate apps from your Start menu to continue working, then update your apps later if needed.