Unable To Force Course Restart/ Articulate Custom Report Data Omission
Jun 17, 2020
Despite changing the setting pictured below, Articulate Online still permits users to return to and resume courses. I believe that this may be one of the main causes of Articulate reporting consistently omitting responses (especially problematic given that there are nearly 200 questions total split across two courses), shifting answers to another Excel row/ column, and/ or simply failing to register that a test was passed/ failed despite the user being shown a screen a cumulative score at the end.
The browser window is always closed upon course completion and there is no internet connection issue. The problem has been replicated many times over the last several months by different test-takers. Any advice on how to correct this would be much appreciated.