Unable to hear audio when editing or playing in storyline

Hi, Thank you.

Yes,

·         I can play the video and audio fine outside storyline. 

·         I work on my c: drive

·         I removed the underscores in my path name, but it didn’t make a difference

Any other suggestions?

Hi there Kathy!

Thanks for getting back to me :)

Are you able to try converting the audio file into another format? I think it may be an issue with the current format, but without trying the file myself, it's hard to say.

Another thing you can try is to test the file in a new project. Create a blank Storyline course and try importing the MP3. Does the same thing happen?

If you don't have any luck with the new file, are you able to share the MP3 file here? I'd be happy to test it on my end.

Thanks!

Christine

Hi

Having a similar problem. However, in a project that has successful sound in - I can no longer hear it in Storyline. Is it a Storyline setting / Windows setting? Have tried searching everywhere.

Hi Lucia,

Have you confirmed you're working locally as I mentioned earlier?

Also, can you see the audio files in the project at all? Or do they simply not play when you try to play them in the slide, while previewing, etc.?

If you could provide a little more information on what's happening, I'd appreciate it.

Thanks!

I am having the same issues. I am working locally, with a short file. I tried converting it to an MP3 (from a WMA). I can hear both files outside of Storyline 2. I can see the audio files. I cannot hear them in either preview mode or playing it directly from the timeline.  I tried the file in a new project and still couldn't hear it (although the audio file did not make the bottom timing bar in Preview mode work like a graphic would). I also notice that in each of the previews the small speaker volumn icon seems grayed out (at least the level part). 

I can't figure this out. Please help.

Hi Andrea!

This thread is a bit dated. Would you be able to share your .story file and your audio file for us to test as well?

I am having the same issue as above.  I am attaching the sound files I have tried.  Both work fine from my local C drive outside of Articulate.  Even if I go to sound editor the timeline plays but nothing is heard.  

Hi Sharon!

I do not have any trouble with the mp3 that you have shared here. Are you having trouble with all files or just a file in particular?

Do you hear the audio in my file attached?

I can hear the files just fine as long as i am not in Articulate.  

Hi Sharon!

I would recommend that you conduct a repair of your software since you are having general difficulty.

Be sure that you are working locally.

Did this resolve the issue by repairing (or reinstalling) Storyline? Was this on a PC and using Storylilne 2?

Hi Nancy! If you need to reach directly out to Sharon, you may want to utilize the 'Contact Me' option on the profile.

I had the same issue, I was going crazy, for me it was a setting of my OS.

I resolve like that:

1) go to your control panel;

2) select audio system;

3) check the icon audio for Articulate.

I am using Windows Vista, but I think is similar for other version of Microsoft OS.

Thanks for sharing Alessio!

Thank you Alessio. You really helped me I was getting frustrated now.

Glad that this was able to assist you as well Matete. Thanks for popping in to share and welcome to E-Learning Heroes :)

I think this topic just extends the pain you have when having this issue. Can't you just fix this and have an update instead of giving us misleading sollutions like convert audio and etc ? I am working on my desktop, don't have any special characters, path name is short, audio is converted to the requirements and ...

Hello Nico and welcome to E-Learning Heroes :)

This thread is a bit dated, but I fear you may have run into an issue that we've seen more recently.

A recent Flash Player update introduced a new audio feature, which may be causing the problem. This article explains how to fix it.

Hi there,

I am also facing an issue with my audio clip. Can't seem to hear anything (with and without headphones) and the timeline is also showing a flat waveform. I am also working on my desktop and have also tried converting the audio clip to various formats but to no avail.

Have attached a sample of the audio clip here as well as a screenshot of my timeline in SL.

What could be the problem here?

Hmm, that's strange, Kydon. I can try and help you figure this out. What version of Storyline are you using?

Hi Kydon,

Could you share your .story file with us? That way we can see how it behaves in your course once you've inserted it?

Hi Alyssa,

I used both SL2 and SL3, latest version for both. I have also tried importing that audio clip into SL2 and SL3 on different laptops too, but all faced the same problem.

Hi Ashley,

Sadly, I am unable to share with you our working .story file with you. However, this issue can be replicated on a fresh project, both in SL2 and in SL3. I have attached both .story file here.

To be more specific, if you preview the audio clip in SL, it actually sounds garbled (and soft).

Have attached the audio clip here again for easier reference.

Thanks for those files, Kydon. That's so strange! The MP3 file plays fine outside of Storyline, but it's not working correctly in Storyline 2 or 3 for me either.

I'd like to have our Support Engineers weigh in on this, so I'm going to share your files with them. They'll test everything and email you as soon as they have more to share!

Hi Alyssa,

Thanks for the assistance! Love to hear from you all soon! Thank you again! :)