Unable to insert shapes in Articlate 360

Hi Arnov

looks like your install might be corrupt.

Do you have the install loaded on your local drive and do you have the DPI set to 96dpi or in Windows 10 100%

Otherwise I would try unistalling and reinstalling

Thanks Wendy

Hi Wendy,

As per your suggestion i tried reinstalling Storyline 360, but the result is same. also an error pop-up with the below content while starting a new project.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<FirstName />
<LastName />
<EmailAddress>arnovs@tarangtech.com</EmailAddress>
<MachineName>TAND-43</MachineName>
<HardwareId>TV91T-P2T2P-TXXFU-MV833-FWUUA</HardwareId>
<Message>Unable to find an entry point named 'ChangeWindowMessageFilterEx' in DLL 'user32.dll'.</Message>
<StackTrace> at Articulate.Runtime.InteropServices.user32.ChangeWindowMessageFilterEx(IntPtr A_0, UInt32 A_1, MessageFilterFlags A_2, IntPtr A_3)
at Articulate.Runtime.Remoting.RemotingServices.AssignHandle(IntPtr handle)
at Articulate.Design.UI.MainForm.LoadRemotingServices()
at Articulate.Windows.Forms.Forms.MainFormBase.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at Articulate.Windows.Forms.Ribbon.RibbonForm.OnCreateControl()
at Articulate.Windows.Forms.Forms.MainFormBase.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message&amp; m)
at System.Windows.Forms.Control.WndProc(Message&amp; m)
at System.Windows.Forms.ScrollableControl.WndProc(Message&amp; m)
at System.Windows.Forms.ContainerControl.WndProc(Message&amp; m)
at System.Windows.Forms.Form.WmShowWindow(Message&amp; m)
at System.Windows.Forms.Form.WndProc(Message&amp; m)
at Articulate.Windows.Forms.Ribbon.RibbonForm.WndProc(Message&amp; m)
at Articulate.Windows.Forms.Forms.MainFormBase.WndProc(Message&amp; m)
at Articulate.Design.UI.MainForm.WndProc(Message&amp; m)
at Articulate.Storyline.Forms.exMainForm.WndProc(Message&amp; m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&amp; m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message&amp; m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</StackTrace>
</ErrorReport>

Hi Arnov

if you checked that your system meets the required technical specs for SL360 I would log a case with the Articulate Engineers and get their advice.

Hi Arnov,

Please connect with our Support Engineers using the link Wendy shared. They're accessible 24/7 and they'll be able to offer some more direct troubleshooting of this issue. If you reach out to them, feel free to let us know here in the forums and I can keep an eye on your case too so that we'll update this forum discussion for anyone else who comes across it with the same issue.