8 Replies
Ashley Terwilliger

Hi Sabine,

Are you still on the trial or is it a valid subscription? They should be working on a subscription, and the Velocity template works on a Trial version. It could be the overall internet connection - have you tried downloading on a different network? Can you check with your IT team that the ports and endpoints here are open? 

Virak Yang

Hi Ashley,

After my IT team has added the endpoints, now there's no error in downloading. But the speed is still a problem through. On the other hand, what I notice, we actually download the whole template set even if we just want a particular slide from that template. This could be the reason why it took so long and encounter a lot of errors. It would more efficient, if we could just download the slide that we like. 

Ashley Terwilliger

Glad to hear you got around the error Virak! The speed may be the overall connection on your end too? Do you notice any differences when downloading files or resources from other sites or even as a part of the ELH community? For example, you could try one of the examples or templates here. 

What template(s) were you trying to download? I just tested one of the Vision templates (with a chart on it) and only got that one slide, although it did bring in all the associated master slides for that template style which is expected - is that the part that's slowing you down? 

Virak Yang

Yes, I will try again because I'm on a 12 Mbps and it's still slow. First time I downloaded, it took very long. But the second time I downloaded from that same template, it only took a few seconds. That's why I assumed that the first time it will download the entire template.

Sent from my phone

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Ashley Terwilliger

Hi Virak, 

Please keep us posted! 

Just wanted to also give you a heads up that responding via email includes your signature here in ELH. You are welcome to visit the forum discussion and click on the "edit" below your post to remove that information. No worries on our part - just in case you don't want your information publicly!