Unable to inset video file

I'm having trouble inserting a video that is a .wmv format.  Articulate will allow me to select it and than it "blinks" a screen where it looked like it was going to insert it and it's gone before I can place my mouse over it or do anything. The video isn't in the slide either.  I am able to insert a different .wmv video file but it's not the one I need. I even tried saving the file to my desktop and inserting that way and it still won't work. Any ideas why I'm running into this problem and how I can resolve it? Thanks in advance your help.

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