Unable to lauch course in Articulate Mobile App
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I have a course that I
created in Storyline and published for LMS. I selected the Articulate Mobile
player when publishing. I uploaded the course to the LMS about a year ago and
for months this course worked fine on the PC and launch fine via the mobile app
on the iPad. Just recently when users try to access the course via the iPad,
they get an error message: Cannot download content. Articulate Mobile Player
cannot download content because one or more of the files cannot be found.
I republished the course and re-uploaded and still get the same issue. I uploaded the same new published package onto an identical instance of the client LMS (housed on the same server) and it works fine. I checked to make sure that all the same files are present in both instances and they are. My LMS host and I are stumped about why the Articulate Mobile Player will launch the course fine on one site, but says there are files missing when launched from the other site. The settings for both are identical.