I tried to login to the Articulate desktop App today and it does not work as it should. The last time I was using articulate 360 last week everything worked fine. It does not com up with an error it just does not login and keeps prompting me to enter my Email and password over and over. I have tried downloading a new Articulate app, resetting my password, resetting my computer, updating windows, changing my time and date settings but nothing seems to work. Help Please! I have a deadline approaching fast!
Thanks for contacting us and sharing the details of the error you are receiving. I see that you were able to reach the support team as well and you are working directly with Chester :)
[0302/152223.278:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak [0302/152223.639:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak [0302/152223.982:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak [0302/152226.208:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak
So sorry you’re hitting this roadblock, and I appreciate those thorough details.
To help you get up and running, I've opened a support case on your behalf! One of our Support Engineers will reach out shortly with the next step, so stay tuned!
4 Replies
This is the error message in the error log if it helps.
[0805/205031.728:ERROR:main_delegate.cc(949)] Could not load cef_extensions.pak
Hi Martin,
Thanks for contacting us and sharing the details of the error you are receiving. I see that you were able to reach the support team as well and you are working directly with Chester :)
Hi
I have a some problem , Some solution?
I attach log file.
[0302/152223.278:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak
[0302/152223.639:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak
[0302/152223.982:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak
[0302/152226.208:ERROR:alloy_main_delegate.cc(582)] Could not load cef_extensions.pak
Thanks
Hello Sergi, and welcome to E-Learning Heroes! ⭐️
So sorry you’re hitting this roadblock, and I appreciate those thorough details.
To help you get up and running, I've opened a support case on your behalf! One of our Support Engineers will reach out shortly with the next step, so stay tuned!