1 Reply
Ali Goulet

Hi Deb,

Thanks for taking the time to reach out here! While it's definitely recommended for both computers to be running the latest update, this shouldn't be preventing you from opening files. Are you working locally or from a network drive? Can you confirm if you're following these guidelines for collaborative work environments? I would also recommend checking out this article on how to reduce the risk of file corruption. Let me know if you have questions! :)