Unable to open Storyline File

Aug 13, 2017

I was building eLerning in Storyline 2 and had put in 1 month of effort. Now the file cannot be opened, it says - "The file is invalid or corrupt and cannot be opened. It may have been created in earlier version of storyline."

I have not changed the version ever since started using it. I am able to open all other files without any problem. I have tried to rename the file and open but didn't work. Has anyone else experienced the same problem? It could be very frustrating if not resolved. Probably stop using articulate for future projects.

5 Replies
Ashley Terwilliger-Pollard

Hi Ashish,

I'm sorry to hear about your project. File corruption can be unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). We recommend the preventative measures described in this article to protect your project files.

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline.

This discussion is closed. You can start a new discussion or contact Articulate Support.