I was building eLerning in Storyline 2 and had put in 1 month of effort. Now the file cannot be opened, it says - "The file is invalid or corrupt and cannot be opened. It may have been created in earlier version of storyline."
I have not changed the version ever since started using it. I am able to open all other files without any problem. I have tried to rename the file and open but didn't work. Has anyone else experienced the same problem? It could be very frustrating if not resolved. Probably stop using articulate for future projects.
I think we had a similar problem in the past. Sometimes it would open on an other computer and you could then save it under an onther name. Did you try to import your slides into a completely new project?
I'm sorry to hear about your project. File corruption can be unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). We recommend the preventative measures described in this article to protect your project files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Thanks for the suggestion. I tried importing in a new project. The message that I get "The file is being used by another process or you do not have proper security permission to access this resource".
I'm sorry to hear that, Ashish. It's not a guarantee, but works for a lot of folks so I always like to share in case. It seems that the file is corrupt beyond repair if importing also didn't work.
If there is anything else I can help with, please let me know.
5 Replies
Hi Ashish,
I think we had a similar problem in the past. Sometimes it would open on an other computer and you could then save it under an onther name. Did you try to import your slides into a completely new project?
Greetings,
Susi
Hi Ashish,
I'm sorry to hear about your project. File corruption can be unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). We recommend the preventative measures described in this article to protect your project files.
There may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Thanks for the suggestion. I tried importing in a new project. The message that I get "The file is being used by another process or you do not have proper security permission to access this resource".
Could not find the tmp file in the suggested folder..
I'm sorry to hear that, Ashish. It's not a guarantee, but works for a lot of folks so I always like to share in case. It seems that the file is corrupt beyond repair if importing also didn't work.
If there is anything else I can help with, please let me know.
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