Unable to preview any slides

Dec 29, 2015

Pramila Maheshwari
By Pramila Maheshwari

I am unable to review any of the slides in my project on storyline 2, which I was able to do as of yesterday. Today, I downloaded some templates and the same issue with them.

 

Need some urgent advice

3 Replies
Ashley Terwilliger-Pollard
over 8 years ago12/29/15 at 1:53 pm (UTC)

Hi Pramila,

Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers were hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share. 

Ashley Terwilliger-Pollard
over 8 years ago01/05/16 at 7:46 pm (UTC)

Hi Pramila, 

Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie
over 8 years ago01/12/16 at 9:40 pm (UTC)

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

This discussion is closed. You can start a new discussion or contact Articulate Support.