Unable to Preview in Storyline

Dec 29, 2015

I'm working on a file that I've successfully previewed (and published) in the past and while I'm still able to publish the file I'm not able to preview it anymore. When I attempt to preview, the tab opens but everything except the Close Preview button is grayed out. The slide also appears solid gray. I attached a screenshot. This happens whether I'm trying to preview an individual slide or the entire project. I also tried to restart the program, and then my computer, but the issue still exists.

Has this happened to anyone else? And if so, how did you resolve it?

6 Replies
Lauren Imwalle

I just read a response from someone else having this issue and I've solved my own problem. I had to uninstall and reinstall Flash Player. Here's how I did it....

Step 1 – To uninstall Flash Player, download: https://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

Step 2 – To re-install Flash Player, download: https://fpdownload.macromedia.com/pub/flashplayer/installers/archive/fp_20.0.0.228_archive.zip

Once the zip file from Step 2 is downloaded, open the folder called fp_20.0.0.228_archive, then  20_0_d0_228 and open the file called flashplayer20_0d0_228_winax to finish the download.

Leslie McKerchie

Hi All!

Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Ashley Terwilliger-Pollard

Hi all,

Adobe and Microsoft released information that Windows 10 and 7/Vista have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

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