Unable to publish

Feb 11, 2020

For the last 3 days I haven't been able to publish a project (web, HTML5). I have restarted the program, saved under a  new file name, restarted computer, etc. Each time it starts and then says that there is an error and storyline might close.  Any suggestions on how to troubleshoot this? Thank you in advance.

4 Replies
Vincent Scoma

Hi Kieran,

I am sorry to hear that you are running into a similar snag! I am glad to see that you connected with our Support Engineer Anna and it looks like she provided an update for you. Please let us know if you have any questions on what she sent! 

Hi Stuti,

I am glad that you were able to connect with our Support Engineers to resolve the snag you were seeing! Please let us know if you have any questions about this! 

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