15 Replies
Christine Hendrickson

Hi there Carrie,

A while back we introduced a new moderation tool to the community forums. This was to help us battle a large amount of spammer accounts and posts we were seeing. It was extremely time-consuming to go through hundreds of posts and ban those accounts daily. Community members also had to take their own time out to report these threads to us. This tool now allows us to easily moderate the forums and keep spammers from reaching our community members. 

The downside, however, is that some of the subscription options were broken after the changes. If you make a new response to a thread, you're no longer subscribed. It's best to try and resubscribe, to ensure you receive notifications of any additional responses. 

We know it's a little tedious, but at the same time, it's far better than seeing the spam posts. 

I hope this helps! :)