Unable to sign in for articulate 360 Desktop App

I am using Articulate 360 where at the middle of the project i got a pop up to sign in the software. I entered my mail id and the password but the sign in  page is being refreshed and again asking for the sign in. 

I have even reset the password and restarted my computer. 

I am unable to work please do help anyone for this issue to be resolved.

Regards,

S Rashmitha

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