Unable to sign in on the Desktop App

Dec 24, 2020

I'm unable to login to the desktop app. I can't type in the email on the desktop app login window and the continue button in some cases is not clickable. Here are two screen recordings showing the problem:
1) https://www.loom.com/share/517a10817d4348adb71a439491f4f0a8
2) https://www.loom.com/share/0924ec7eb43741e4a51c25cdeeac5c53

In the first case when you type your email it doesn't show it on the screen but looks like it was being enter. I clicked on Continue then it showed my email but I can't enter the password now and the button is not clickable.

What's the point of buying your products when you can't even login. You don't even do proper QA on your apps on something basic like a login! 

2 Replies
Rebecca Levan

Hi Dishant! 

Not sure if you've already resolved this with the support team, but I saw your post and thought I'd chime in. My desktop app froze the other day, so I starting doing some investigating, and found this helpful article: Articulate 360 Desktop App: Can't Sign In

Is it possible that your desktop app is outdated?  If you haven't already, download and install the latest version, then hopefully that'll take care of your issue!  

If you don't mind sharing, I'd love to hear the fix, or if you're still having the issue!