Unable to update articulate 360 desktop app above version 1.6.11965.0

Hi there,

I am unable to update my articulate 360 app above version 1.6.11965.0

I have tried uninstalling and re-installing quite a few times. I have also tried everything on this page: https://articulate.com/support/article/How-to-Solve-an-Error-Installing-Updating-or-Uninstalling-Articulate-360-Apps

Though I am not working within a network, so a few of the issues there don't apply to me. I even tried the very last solution and it hasn't worked.

Thank you

2 Replies
Alvin Rae Tecson

Hello Mhairi, 

To better understand the issue, can you share the following information:

1. Exact error message that you are getting

2. Are you trying to update the Articulate 360 Desktop App or just one component(i.e. Storyline)? 

3. Operating system of the computer

Obtaining these information can help to point us to the root cause of the issue.