Unable to view Scorm
May 09, 2016
By
Mark Otley
Hi All
Can anyone please !HELP! I have a customer who has no problem viewing and HTML 5 content with the exception of my Course content I have set my site to not use HTML 5 I have told Articulate to create Scorm without HTML support but it keeps saying they are unable to run the course because they don't have HTML5 installed on their server even though they do...
Please help
Mark
6 Replies
Hi, Mark -- Thanks for reaching out and sorry to hear of your difficulties! May I ask if it would be possible for you to share your file so we can offer additional assistance? Please use this form to share for private review and we'll be in touch! :)
Hi Mark,
Just to clarify - you've set the course up to be published without the HTML5 option? If so, they will want to ensure they're using a browser that is supported for Flash and Storyline content as detailed here, and that they have enabled Flash in the browser (certain browsers such as Firefox disable it by default, and browsers like Chrome have their own plugin).
Hi Ashley & Christie
Yes I set it up with HTML 5 originally then disabled it as their browser said they needed to download HTML 5 all the time. As they are on a Server for a worldwide organisation they were unable to do this without global IT involved. they are also using thin clients to access my site. When they tried to run the programme in IE11 it keeps telling them they need to download HTML 5 but I did not package it in the Zip I uploaded ??? Christie do I need to send you the Zip file I created?
Hi, Mark -- If you were able to send the .story (or source) file via the link shared above, that would be ideal!
Hi Christie
Its an odd one that is now fixed... I had a customer who kept having problems with not being able to use HTML 5 so I pakaged the Scorm without it.. it would not run kept telling them they needed to install it... I then repackaged it with HTML 5 and it worked for them?
Hi, Mark -- Thanks for your response, and with unusual issues, it's sometimes best to have our Support Engineers investigate to provide more technical insights. So if issues resurface, you or your client might want to consider reaching out via this form, and we'll be happy to follow along!
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