Is anyone having a problem with the undo not working properly? If I add images or make any changes to slides and try to use the undo button it will undo changes I made hours before. This has happened and I lost over an hour of work since the redo button does not seem to work either.
Hi Bill, I'm sorry to hear that you lost your work. The undo/redo in Storyline is a known bug. Articulate improved the way it works with text in the last update but it is still bad when trying to undo anything else. The only thing that I can suggest until Articulate fixes it properly is to save your work often.
This just happened to me as well and I was hoping to find a solution. When I click undo, it does not undo all of my work for the past couple hours. It just picks one random thing to undo (like a trigger) from a couple hours ago and it's never the same thing. I see these posts were from earlier this year. Is there a fix yet?
The undo button is something that our QA team is aware of, and as you'll see in this more recent thread something that we're working on for the next release/version of Storyline (we're currently in Update 3).
Hi Peter - this thread is a bit dated and seems specific to SL1. Does this happen in any file that you are working on or a particular file? Can you consistently replicate the behavior so that we could try to as well? That could certainly be helpful.
If a particular file, you may first want to try to import your slides into a new file as explained here.
If it's your software in general, please be sure you are utilizing the latest update and if so, please conduct a repair outlined here.
As you'll see from this discussion it's quite a bit older! So let's get a bit more information about your setup to determine next steps.
Are you on the latest update of Storyline 360? Update 22 was released today, so I'd start by updating Storyline. Also, is this happening on only one file? Are you able to share that file with us for testing?
Hi, Martin. It sounds like you have seen some inconsistency with the Undo function in your Storyline 360 projects. Let's see if we can narrow it down:
Are you noticing issues with using Undo and the Closed Caption editor?
Have you had issues with Undo in your Notes panel after going to a different slide?
These are two issues with Undo that we currently have on our radar for Storyline 360. Let me know if those don't apply to you. We'll be happy to work one-on-one with you to find a solution!
I have not experienced the two issues you mention in your message. So far, I cannot repeat the issue here but it has happened twice in one day. I shall try to identify if there is a specific ‘cause’.
I can report that CTRL+Z and the undo button in the interface ceased to work until I restarted A360.
I will let you know if it happens again and try to tell you exactly what I was doing at the time.
Thank you for creating a quick recording of the quirk, Martin. Very helpful (and weird, indeed)!
I haven't seen other reports of this Undo behavior, but we're happy to work closely with you to find the cause and file a new bug if necessary!
If this is happening in one file at this time, we'd want to be sure that the project is stored on a local C: drive. Also, let's see if a Storyline 360 repair helps fix the broken function on the affected file.
I can confirm that all my SL files are on a local C: drive and I followed the instructions to repair SL (uninstall and re-install).
The problem is intermittent and does not apply to all open files at the same time. So, this suggests it is a file corruption issue rather than a bug in the actual software. However, this does not explain why, after closing and re-opening the software, the problem does not appear.
I think this cannot be readily addressed so I will update this post as and when it happens again. If a pattern appears, then I will report it.
Meanwhile I will put it in the 'weird' tray and hope it goes away
Hello, Martin. Thanks for giving Storyline 360 a repair and for working locally!
I'll stamp this Undo experience as Weird on our side, too. 🙂If you run into this again especially in a new file, do let us know. We'll work with you to compare both projects to see if we can help find the source of the problem!
Hi Katie Please can you see if there is any progress on this bug? I am still experiencing the problem and it does make life very difficult with UNDO not working. I cannot reliably re-create the problem to order, but as you might expect, it happens when you least want it to!!!
Hi there, Martin. We have been able to document reproducible issues with Undo when working with closed captions, notes after going to a different slide, and grouped objects. It sounds like you are consistently seeing issues with Undo despite it being hard to reproduce.
Let's get you working with our team to see if we can nail down why this is happening. If it's still happening in the one file as your Vimeo showed, please include that file when you submit your case! We'll delete it when we're done troubleshooting.
I too am experiencing issues with undo. It usually takes me 2-3 times hitting undo for anything to happen, and even when I do my undo history is only maybe 5-6 items. Happens in just about every Storyline project I work on, usually when undoing text and reorganizing layers in the timeline.
In projects I've been working on in just the past couple of weeks I've noticed the same thing, the CTRL+Z undo just does nothing. Using the UNDO arrow in the upper left corner also does nothing even though hovering over the arrow does list the action it would like to undo... but can't.
Thanks for chiming in! We haven't been able to recreate this on our side, so we'd love to get some more detail on what you're seeing. If you can catch the behavior on a Peek 360 video, that'd be even better!
This is happening to me too. I'm using storyline on a mac. I can see undo and redo as buttons, but they are grayed out as if they can't work. And when I click on them nothing happens.
We aren't seeing this bug where the undo button isn't working with closed captions, specifically in Storyline 360 (Build 3.49.24347.0). If you're still running into this snag, make sure you're using the latest version of Storyline 360.
If you have any questions, don't hesitate to reach out to us in this discussion or in a support case.
25 Replies
Hi Bill, I'm sorry to hear that you lost your work. The undo/redo in Storyline is a known bug. Articulate improved the way it works with text in the last update but it is still bad when trying to undo anything else. The only thing that I can suggest until Articulate fixes it properly is to save your work often.
Hello,
This just happened to me as well and I was hoping to find a solution. When I click undo, it does not undo all of my work for the past couple hours. It just picks one random thing to undo (like a trigger) from a couple hours ago and it's never the same thing. I see these posts were from earlier this year. Is there a fix yet?
Hi Suchada and welcome to Heroes!
The undo button is something that our QA team is aware of, and as you'll see in this more recent thread something that we're working on for the next release/version of Storyline (we're currently in Update 3).
Hi
We still have this problem in Storyline 2. Sounds familiair to anyone? What Bill Koza described is still happening to us in Version 2.
Hi Peter - this thread is a bit dated and seems specific to SL1. Does this happen in any file that you are working on or a particular file? Can you consistently replicate the behavior so that we could try to as well? That could certainly be helpful.
If a particular file, you may first want to try to import your slides into a new file as explained here.
If it's your software in general, please be sure you are utilizing the latest update and if so, please conduct a repair outlined here.
Hi this seems to be happening also in Storyline 360. The undo is stuck on a "undo move guide".
Hi Walter,
As you'll see from this discussion it's quite a bit older! So let's get a bit more information about your setup to determine next steps.
Are you on the latest update of Storyline 360? Update 22 was released today, so I'd start by updating Storyline. Also, is this happening on only one file? Are you able to share that file with us for testing?
I too am having sporadic problems with UNDO not working. The only solution seems to be to close down A360 and re-open it.
This is very disappointing that this bug has been talked about here for 6 years!! Not good!
Hi, Martin. It sounds like you have seen some inconsistency with the Undo function in your Storyline 360 projects. Let's see if we can narrow it down:
These are two issues with Undo that we currently have on our radar for Storyline 360. Let me know if those don't apply to you. We'll be happy to work one-on-one with you to find a solution!
Hi Crystal
Thank you for getting back to me.
I have not experienced the two issues you mention in your message. So far, I cannot repeat the issue here but it has happened twice in one day. I shall try to identify if there is a specific ‘cause’.
I can report that CTRL+Z and the undo button in the interface ceased to work until I restarted A360.
I will let you know if it happens again and try to tell you exactly what I was doing at the time.
Regards
Martin
Crystal
I have made a short video showing the problem I am having. It appears to be happening in one file, although I have seen this in other files as well.
What I have found:
Text can be edited and the CTRL+Z function and UNDO button work.
However, if the text object is deselected, the Undo functions do not work.
If a shape is edited, the Undo functions do not work
(This is weird!)
I saved and closed the file used in the video without removing the extra text and shape boxes. When I opened the file again, these had disappeared!
https://vimeo.com/310071538
Thank you for creating a quick recording of the quirk, Martin. Very helpful (and weird, indeed)!
I haven't seen other reports of this Undo behavior, but we're happy to work closely with you to find the cause and file a new bug if necessary!
If this is happening in one file at this time, we'd want to be sure that the project is stored on a local C: drive. Also, let's see if a Storyline 360 repair helps fix the broken function on the affected file.
Looking forward to digging deeper!
Hello Katie
Thanks for diving in on this.
I can confirm that all my SL files are on a local C: drive and I followed the instructions to repair SL (uninstall and re-install).
The problem is intermittent and does not apply to all open files at the same time. So, this suggests it is a file corruption issue rather than a bug in the actual software. However, this does not explain why, after closing and re-opening the software, the problem does not appear.
I think this cannot be readily addressed so I will update this post as and when it happens again. If a pattern appears, then I will report it.
Meanwhile I will put it in the 'weird' tray and hope it goes away
M
Hello, Martin. Thanks for giving Storyline 360 a repair and for working locally!
I'll stamp this Undo experience as Weird on our side, too. 🙂If you run into this again especially in a new file, do let us know. We'll work with you to compare both projects to see if we can help find the source of the problem!
Hi Katie
Please can you see if there is any progress on this bug? I am still experiencing the problem and it does make life very difficult with UNDO not working. I cannot reliably re-create the problem to order, but as you might expect, it happens when you least want it to!!!
Hi there, Martin. We have been able to document reproducible issues with Undo when working with closed captions, notes after going to a different slide, and grouped objects. It sounds like you are consistently seeing issues with Undo despite it being hard to reproduce.
Let's get you working with our team to see if we can nail down why this is happening. If it's still happening in the one file as your Vimeo showed, please include that file when you submit your case! We'll delete it when we're done troubleshooting.
Hi Crystal
Thank you. I have submitted a ticket to support and have referenced this post and my video
Thanks for letting us know, Martin. I see that Renz is taking a look already :)
I too am experiencing issues with undo. It usually takes me 2-3 times hitting undo for anything to happen, and even when I do my undo history is only maybe 5-6 items. Happens in just about every Storyline project I work on, usually when undoing text and reorganizing layers in the timeline.
Hi there Jordan, sorry you keep running into trouble! Does this happen at any time when using Storyline, or have you noticed any trends?
If you're able to catch the problem while recording a Peek 360 video, that would be really helpful!
In projects I've been working on in just the past couple of weeks I've noticed the same thing, the CTRL+Z undo just does nothing. Using the UNDO arrow in the upper left corner also does nothing even though hovering over the arrow does list the action it would like to undo... but can't.
Hey Jerry,
Thanks for chiming in! We haven't been able to recreate this on our side, so we'd love to get some more detail on what you're seeing. If you can catch the behavior on a Peek 360 video, that'd be even better!
This is happening to me too. I'm using storyline on a mac. I can see undo and redo as buttons, but they are grayed out as if they can't work. And when I click on them nothing happens.
Hi there, Christen. So sorry you've hit this roadblock!
A few questions to help us unlock this mystery:
Let me know, and we'll explore our next course of action from there!
Hi all!
We aren't seeing this bug where the undo button isn't working with closed captions, specifically in Storyline 360 (Build 3.49.24347.0). If you're still running into this snag, make sure you're using the latest version of Storyline 360.
If you have any questions, don't hesitate to reach out to us in this discussion or in a support case.