Does anyone know if there is a bug list to check and if there is a preferred method of reporting issues? i seem to remember there was a 'report bug' button, but i can't find it now.
Seeing some unexpected behaviour with Storyline update 5
In storyview
Double click slide to open
Slide opens as expected
Click on storyview tab and a link has been added from scene 1 to scene 2
Right click and select 'deselect link'
Also, some of the colour swatches seem to be reversed on shape fill theme colours.
I'm not able to replicate the first item you shared, and I'm not clear on what you're seeing for the second one. With that in mind you may want to begin by conducting the repair of Storyline in the event that something occurred during the update. Other reasons that your Storyline files may be behaving oddly include:
If you're still having odd behavior can you please connect with our Support team? There will be an option on the second page of that screen to record the behavior you're seeing which will help in isolating the issue.
Projects are local and DPI is 96 so can rule those out.
Haven't done a repair, so will try that.
I took video captures of the behaviour for both the added link and the shape colours displaying incorrect colour on preview (Mouse over swatch). Will submit a case if the behaviour continues after trying repair.
Do you know if there is a public viewable bug list to see if issues have already been reported?
If you do find something that is a bug, you can report it to us here in the forums or by connecting with our support team. We'll do some additional testing and then report to our QA team for review.
I went ahead and submitted a support case on your behalf, someone from our team should be in touch shortly and they'll share a link where you can upload the mp4 you recorded.
The direct link with the case number worked and I got the files uploaded okay. Maybe it was a network issue yesterday as the support site seems to be working fine now.
8 Replies
Hi Karl,
I'm not able to replicate the first item you shared, and I'm not clear on what you're seeing for the second one. With that in mind you may want to begin by conducting the repair of Storyline in the event that something occurred during the update. Other reasons that your Storyline files may be behaving oddly include:
If you're still having odd behavior can you please connect with our Support team? There will be an option on the second page of that screen to record the behavior you're seeing which will help in isolating the issue.
Thanks Ashley.
Projects are local and DPI is 96 so can rule those out.
Haven't done a repair, so will try that.
I took video captures of the behaviour for both the added link and the shape colours displaying incorrect colour on preview (Mouse over swatch). Will submit a case if the behaviour continues after trying repair.
Do you know if there is a public viewable bug list to see if issues have already been reported?
Tried the repair.
Shape fill colours still displaying incorrectly on mouse-over and preview (e.g. mouse-over blue, preview shows grey).
Will raise a support ticket.
If there is a public bug list, could you point me at it, please?
Thanks again.
Karl
Thanks Karl for testing out the repair.
There is not a public bug list, although you can see what fixes have been included in past updates here.
If you do find something that is a bug, you can report it to us here in the forums or by connecting with our support team. We'll do some additional testing and then report to our QA team for review.
Three browsers (opera, seamonkey & firefox) and three fails to get the support ticket to submit - must be something in the ether!
I have taken a video screen capture of the issue - so if you have somewhere I can upload the mp4 you'll see what is happening.
Hi Karl,
I went ahead and submitted a support case on your behalf, someone from our team should be in touch shortly and they'll share a link where you can upload the mp4 you recorded.
Many thanks Ashley.
The direct link with the case number worked and I got the files uploaded okay. Maybe it was a network issue yesterday as the support site seems to be working fine now.
Thanks Karl, I see you're working with Miker and I'll follow along.
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