Unexpected/inconsistent layouts when published

I have a very unusual issue with a course from SL360. I published in HTML with Flash fallback and have viewed it in multiple browsers and it appears properly in both HTML and Flash. However, a customer sent in some screenshots of textboxes that are in the incorrect locations/overlapping, text that is repeated in multiple textboxes rather than new info in each textbox, and missing images/shapes. She is using a computer and is viewing the course with Chrome. We have been unable to replicate her issue; however, she has opened the course 3 times and always sees this problem (including after a restart of her computer). I have attached some screenshots of what she sees versus what I see to give an example of the severity of the issue. Any help at all would be greatly appreciated. Thanks!

3 Replies
Leslie McKerchie

Hello Pascale and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are working to troubleshoot. The ones that are hard to replicate can certainly be hard to track down.

How are you publishing and sharing the course? Are you viewing in the same environment that the user is having difficulty with or is this happening when viewing the course locally?

If you view a Storyline 360 course on your local hard drive (or send it to others to view on their local hard drives), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that can cause various features of the course to fail. To test your published content and share it with others, upload it to the environment for which it was published. 

Jon Moore

Leslie, thanks for such a quick reply!

I am publishing to web and posting on our company's LMS. When trouble shooting, I was using my own account on the LMS to view the course, rather than viewing locally.

Fortunately, I just got word back from that customer about 10 minutes ago that when she tried a different computer everything worked out fine. However, I am still a bit curious about what was going on with the file on her original computer. It seems like such a strange issue.

Leslie McKerchie

I agree, Pascale, but at least you've narrowed it down to one computer. Curious if she could work with her IT team to check for updates or a setting that may be causing the issue in her environment.

Thanks for keeping me up-to-date and feel free to let me know if you find anything else that may be helpful for us to know as well.