I am trying to resolve an issue where I get a constant pop-up (Articulate 360 Desktop Service has stopped working) whenever I try to launch the desktop App, so thought I would uninstall. I have found a discussion thread here showing me how to uninstall once I have the App open, but I am unable to open due to this error.
I am fairly sure I am not the first to encounter this issue so, thanks in advance for your solution. :-)
OK, so I spoke too soon. While I am able to uninstall all the apps including the Articulate 360, after a restart and reinstall I continue to get the same error which pops up every 60 seconds.
Thanks Ashley. Renato shared a batch script with me that stripped out everything including Registry entries. After which, I reinstalled and all was good.
Our team is happy to walk you through this in a Support case. It's a bit involved and the type of changes that we don't want to share in the public discussions just in case something goes wrong! Opening a case ensures that our team is right there to help you if it does. 😉
Oh no, Nara! I'm so sorry to hear you're experiencing this, and we're here to help!
Great call on opening a case with our support team, and I see my teammate Cleo has stepped in to save the day. I agree, Renato is fantastic, but you're in great hands with Cleo as he's another one of our experts!
Hold tight, and Cleo will reach out to you soon with where to go from here!
I can assure you that all of our support engineers are well-equipped to help, so you’re in great hands with Cleo!
To keep things going within your case, I've shared a note with Cleo that you're not able to find the Control Panel from Parallels. He'll reach out to you shortly!
11 Replies
Ha. Scratch that. I found a way through the Control Panel. :-)
OK, so I spoke too soon. While I am able to uninstall all the apps including the Articulate 360, after a restart and reinstall I continue to get the same error which pops up every 60 seconds.
Hi Stanton,
Sorry for the issue you ran into, but it looks like you and Renato were able to resolve this? If so, that's great news!
If you need more help, you can reply to Renato's email and he can continue working with you one on one.
Thanks Ashley. Renato shared a batch script with me that stripped out everything including Registry entries. After which, I reinstalled and all was good.
Glad to hear that Stanton, and thanks for the update!
Hello Stanton,
I have the exact same problem. Could you or Renator share your solution with me?
Thanks in advance!
Hi Nick,
Our team is happy to walk you through this in a Support case. It's a bit involved and the type of changes that we don't want to share in the public discussions just in case something goes wrong! Opening a case ensures that our team is right there to help you if it does. 😉
I need Renato! My Storyline 360 froze. What do I do? Thank you in advance.
Oh no, Nara! I'm so sorry to hear you're experiencing this, and we're here to help!
Great call on opening a case with our support team, and I see my teammate Cleo has stepped in to save the day. I agree, Renato is fantastic, but you're in great hands with Cleo as he's another one of our experts!
Hold tight, and Cleo will reach out to you soon with where to go from here!
Please share Renato’s email. I am on Parallels, which does not have a “Control Panel”. Thank you.
NK
Hi Nara,
I can assure you that all of our support engineers are well-equipped to help, so you’re in great hands with Cleo!
To keep things going within your case, I've shared a note with Cleo that you're not able to find the Control Panel from Parallels. He'll reach out to you shortly!