Unwanted changes to slide layout

We've got a Storyline project in which certain slides keep changing back to the wrong slide layout. It's always the same slides and always the same layout. We'll change the layouts and then close and reopen the project. In Story view, the slides will look like they're using the correct layout but when we open the slides or preview the project we see they've reverted back to the wrong layout.

Has anyone else seen this issue? Is there something we can do to fix it?

3 Replies
Christine Hendrickson

Hi David,

Hmm, that sounds strange. Just to be sure, you're working with local project files, correct?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working with the file, it sounds like it may possibly be corrupted. You can try importing the original slides into a new, blank Storyline course and see if the changes work in the new file. 

Importing from Another Storyline Project

If you've tried importing into a new course and still do not see that changes, can you share the .STORY file here so I can take a look?

Thanks!

David Dye

Thanks for the info, Christine. You got us on the right track. The solution that worked was to re-create the layout we wanted to use and then point the slides to that layout. 

I can't post the .story file here (it's proprietary) but I can send it to you individually if you like. There does seem to be a little bug around the story view and normal view begin different for those slides.

Christine Hendrickson

Hi David!

Glad to hear that helped with some of the issues

Certainly! We'd be happy to take a look and see if we can figure out what's going on. You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks David!

Christine