unwanted font size change

Font size changes to Articulate 25 pts for no reason.

Example 1 - Original Slide master placeholder formatted at 20 points - (text inside shows formatted at 16 pts, autofit set to resize shape to fit text) - publish the file, test looks great - give the file to someone else - they look at it on their computer - font size changes on some of the slides (original file still fine) - I get the file they looked at back and master size has changed to 25 pts - but does not effect all the slides - just some that used that master layout. Have seen this issue since Windows 8. Doesn't matter if I build on computer with Win 7 or 8 but if the file is looked at on a machine with a different operating system - this issue happens - at least that is my guess from trying to piece together when it is happening. Project manager just looked at a published course we completed 2 years ago that now has this issue - all I did was republish to HTML - then some slides and some master placeholder changed. Side-note: We have not had any complaints to courses published to LMS from any client.

Example 2 - New file created (for use in 100 new courses) overseas (I am assuming India) - all master and all slide placeholders have been manually formatted to try and stop the Example 1 issue before course creating - again the file is passed to multiple people (26 in this case) for using and testing and font size grows to 25 pts for no reason and not everywhere. Sometimes the master placeholder is also gets changed to 25pts.

Both examples - when previewed by designer do not see issue - then publish - see no issue - then zipped and sent to project manager and she sees this font size issue - but no always on the first pass - sometimes the issues doesn't happen until the 2nd or 3rd pass through (so image the project manager sitting with the client/smee for edits/changes and then it looks like we blew up the font for no reason) - again not on every slide nor on every slide using a particular master layout - designer goes back - re-formats the text (sometimes blindly as they can not see the issue on their computer - so they just reformat and publish again) sometimes it works and other times the issue appears on different slides after republishing. Best part of all of this is no one uses size 25.

Help - have another large, multi-course project starting next week need to make a template for the team and worried the project manager will end up in rehab or the looney bin with me not far behind - thanks!!!

6 Replies
James Rowe

Cynthia Manika said:

Font size changes to Articulate 25 pts for no reason. 

Example 1 - Original Slide master placeholder formatted at 20 points - (text inside shows formatted at 16 pts, autofit set to resize shape to fit text) - publish the file, test looks great - give the file to someone else - they look at it on their computer - font size changes on some of the slides (original file still fine) - I get the file they looked at back and master size has changed to 25 pts - but does not effect all the slides - just some that used that master layout. Have seen this issue since Windows 8.  Doesn't matter if I build on computer with Win 7 or 8 but if the file is looked at on a machine with a different operating system - this issue happens - at least that is my guess from trying to piece together when it is happening.  Project manager just looked at a published course we completed 2 years ago that now has this issue - all I did was republish to HTML - then some slides and some master placeholder changed.  Side-note: We have not had any complaints to courses published to LMS from any client.

Example 2 - New file created (for use in 100 new courses) overseas (I am assuming India) - all master and all slide placeholders have been manually formatted to try and stop the Example 1 issue before course creating - again the file is passed to multiple people (26 in this case) for using and testing and font size grows to 25 pts for no reason and not everywhere.  Sometimes the master placeholder is also gets changed to 25pts.

Both examples - when previewed by designer do not see issue - then publish - see no issue - then zipped and sent to project manager and she sees this font size issue - but no always on the first pass - sometimes the issues doesn't happen until the 2nd or 3rd pass through (so image the project manager sitting with the client/smee for edits/changes and then it looks like we blew up the font for no reason)  - again not on every slide nor on every slide using a particular master layout - designer goes back - re-formats the text (sometimes blindly as they can not see the issue on their computer - so they just reformat and publish again)  sometimes it works and other times the issue appears on different slides after republishing.  Best part of all of this is no one uses size 25.

Help - have another large, multi-course project starting next week need to make a template for the team and worried the project manager will end up in rehab or the looney bin with me not far behind - thanks!!!


I had a similar issue with my colleague, both of us were working on the storyline files, and on his PC, the text sizes shown were different to mine. We found it was because I'd set my PC display settings to view Windows at 125%, whereas his was 100%. I changed mine down to 100% and it looked fine after that. Not sure if it would help one of you two, but ask her to try that and see what it does. 

Cynthia Manika

the actual text blows up in size and wraps differently and text boxes are on top of other text boxes - this isn't just a visual change it actually changes the size. we also made sure everyone had Articulate as a standard font on their computer thinking that was the issue - but even when we change the template to Arial - something it switched to Articulate 25 - it is possessed

James Rowe

I find that the software loves to default text boxes to Articulate font wherever possible, and stopping you from changing the font back to the intended size (ie 13.5 when I really want 14). It is infuriating!

It's also hard work trying to ensure that when you change a theme, the text boxes don't swap content over. The defaults on this software are a little off in terms of when and where they need to take place :(

Emily Ruby

Hello Cynthia, and welcome to Heroes!

I am sorry that you are experiencing this issue. This is a known issue that is currently being worked on by our team. They are trying to enhance the text editing and formatting capabilities in Storyline.

You can submit a feature request to add any particular enhancements you would like to see in the future. Also, please make sure to have your PC configured at 96 DPI to help reslove some of the issue.

Let us know if you need anything else!

Crystal Horn

Hi there, Shari!  Thanks for checking in.  Are you importing slides from PowerPoint, or are you seeing this issue when working strictly in Storyline?

We have an issue with text boxes and fonts getting resized when importing PowerPoint slides (and masters) into Storyline.  You might see some differences in font sizes with variable text references, too.

Let me know a little more about your setup, and we'll work on a solution!