Unwanted 'video' screen at the beginning of mobile course

Hi there Stephen,

That's definitely odd! Is this content hosted on a web server or on a LMS? Would you be able to share a link to the content so I can test it on my mobile device? 

Also, is there a video on the first slide of this course?

Hi Alyssa,

Thank you for the reply! It is stored on our SuccessFactors LMS. The video content is half way through the story.

When accessing it via a PC/Laptop this rogue screen does not appear. I've also attached my publishing settings, just in case there is anything I am missing.

Thank you!

Hmm, this one is definitely a puzzle, Stephen. 🤔

The next thing I would suggest is to test the published output in another LMS environment, like SCORM Cloud, to see if the same problem happens there.

If you'd like some help with that, we can do the testing for you! Simply share your file here, and we'll take care of the rest. 

Hi Alyssa,

I have submitted the file and got a ticket reference. Thank you.

I've got your file, Stephen! I'll reach back out to you in your case to let you know what I found when I tested the course in SCORM Cloud. 

Thanks for the response Alyssa! I will follow up with SuccessFactors.