The above trigger is no longer working since I did the Storyline 2 update 10 this morning. The character moves regardless of clicking on the help picture or not. It was working immediately prior to the update. I recompiled a previously working story and sure enough, that one is now also not working as it was before the update. Move character on line motion path when user clicks outside x.
I just created a new project in SL2.10 and tried to emulate what you have listed as the issue and mine appears to be working. I may not have it correct in my sample.
Have you tried creating a new project and importing the slide in to see if it works or do you want to upload the slide and someone might be able to take a look at it.
Thanks Wendy. Yours is what I am trying to achieve. Instead of using a button, use a picture. When I click the picture, the character moves even though I've said when user clicks outside picture.
I inserted a new picture and it does the same - moves the character even though trigger says 'click outside'.
I even created separate triggers for both objects to see if that would work but same behaviour...if it's a pic and you click outside it doesn't execute the trigger correctly.
I would log a support ticket with Articulate and get their engineers to check it out. Something funky going on.
Looks like a 'first' one must not have come thru - you should be hearing from someone soon and they will be able to assist you :) Glad I reached out. I'll be sure to follow along as well.
"The issue has been reported to our QA team for investigation. We certainly hope a solution is found soon but unfortunately we cannot offer a time frame for when or if this issue will be resolved.
Best we can do is contact you once a solution is found and suggest workarounds (if any).
you know how in first my example I used a button instead of a picture and it worked. You could try filling the button shape with your picture that might be a workaround.
12 Replies
Hi Debbie
I just created a new project in SL2.10 and tried to emulate what you have listed as the issue and mine appears to be working. I may not have it correct in my sample.
Have you tried creating a new project and importing the slide in to see if it works or do you want to upload the slide and someone might be able to take a look at it.
Thanks Wendy. Yours is what I am trying to achieve. Instead of using a button, use a picture. When I click the picture, the character moves even though I've said when user clicks outside picture.
Do you want to upload the slide happy to take a look for you.
Thanks Wendy. See attached. I've recreated it on your story. Mine is rather large.
Super strange.
I inserted a new picture and it does the same - moves the character even though trigger says 'click outside'.
I even created separate triggers for both objects to see if that would work but same behaviour...if it's a pic and you click outside it doesn't execute the trigger correctly.
I would log a support ticket with Articulate and get their engineers to check it out. Something funky going on.
Sorry couldn't be more help
Thanks Wendy. I've submitted a support case.
Hi Debbie! If you would like to share your case number, we would be happy to follow along :)
It said it was submitted but I didn't receive a case number, so I sent a follow up email and got this case no: Articulate Case # 00870189. Thanks
Looks like a 'first' one must not have come thru - you should be hearing from someone soon and they will be able to assist you :) Glad I reached out. I'll be sure to follow along as well.
Update from Articulate Support:
"The issue has been reported to our QA team for investigation. We certainly hope a solution is found soon but unfortunately we cannot offer a time frame for when or if this issue will be resolved.
Best we can do is contact you once a solution is found and suggest workarounds (if any).
Cleo Sinues
Customer Support Engineer
Articulate Support - http://www.articulate.com/support/"
Thanks for popping in to share your update from the team Debbie.
Hi Debbie
you know how in first my example I used a button instead of a picture and it worked. You could try filling the button shape with your picture that might be a workaround.
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