Since the update 3.17.16117.0, a perfectly working story now functions improperly. As soon as I click on something in the starting slide, a video starts in the background (always the same one)... even though I am not accessing the slide where the video is.
I'm really sorry about that, Vincent. Our team is seeing the same issue, and we're head's down working on a fix. I've tagged this thread to be updated as soon as that fix goes live.
I see that our support team recently send you instructions and a link for downloading the roll back to Update 16. Let me know if you didn't receive that email, and we can resend it!
7 Replies
I'm really sorry about that, Vincent. Our team is seeing the same issue, and we're head's down working on a fix. I've tagged this thread to be updated as soon as that fix goes live.
We'll keep you posted!
Thank you Alyssa, it's nice to know it's at least recognized.
I am crossing my fingers this will get resolved quickly... :)
Absolutely, Vincent!
Also, our Support team can send you a link to roll back to Update 16, if that would be helpful.
Wow, that would be great!
I'll ask support to give it to me :)
Your support team seems pretty swamped right now... could you send me the link yourself ?
Hi Vincent,
I see that our support team recently send you instructions and a link for downloading the roll back to Update 16. Let me know if you didn't receive that email, and we can resend it!
Hi Vincent,
I wanted to let you know our team also released a fix for this late on Friday.
You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application.
Let us know if you need anything else!
This discussion is closed. You can start a new discussion or contact Articulate Support.