Update 6 not working?

Aug 05, 2014

Hi Guys,

We recently downloaded update 6 to install and we are getting the following error:

We are all running update 5 1401.2415 in the office and none of us can update to version 6

Any one else had problems?

Not seen that before. Have you tried deinstalling your previous version and doing a clean installation?

Hi Keith,

I'd agree with Jeff's assessment that you may want to first uninstall Update 5 as described here:

When installing a software update for Articulate Storyline, you may encounter the following error message:

"The installed version of the application could not be determined. The set up will now terminate."

Here's how to fix it:

If the issue persists, please let us know.

Hi Guys,

Thanks for the tips, when we get a Lull, we will try that. Unfortunately we have 4 devs, flat out at the moment.

I'll let you know asap

Sounds good Keith and please feel free to keep us posted!