10 Replies
Ashley Terwilliger

Hi William,

The update is a full install as Wendy mentioned - there isn't a way to just take the updated portions. The program is registered (at least from our perspective) by the end user, so you'll see that after going through the installation you'll be prompted to activate with your serial number and then can register the software which sends your information to our Support team. In the event that you ever need assistance updating the info or lost your serial number that way they'll be able to look it up. 

It sounds like you may need to connect with your IT team about installing this, but please let us know if there is anything else we can do to help. 

William Beardsley

Ok, I have taken the chance and installed and what I feared has come upon me. I now have a trial version and it is telling me that my serial number is not valid.

Can someone please help me reactivate this program???

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William Beardsley

Yes everything is working but I am use to program updates that do just that - update the existing, installed, registered program, not reinstall it and then act as if I never owned the product in the first place. Anyway, all good after a few computer gymnastics.

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